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Frequently asked Questions ... and Answers

Our most common enquiries asked by some of our best clients.



FAQ's

CDR Core Data Recovery; Company & Location


eazybackup question  Where is your lab located?

eazybackup question  Core Data Recovery is the only professional off-site data recovery service provider located in the mid-west. Our operations are based in Saskatoon, Saskatchewan for 2 important reasons:
Security: Being based at the Innovation Place research park allows for the very best in security and technology.
Central Location: Being based in the mid-west allows Core Data to conveniently and efficiently service clients in both the East and West coast locales.
- Core Data also provides an online or "cloud" based back-up solution and therefore needs to be located in what is referred to as a disaster free zone.



eazybackup question  Do you have anyone local that can help?

eazybackup question  Core Data Recovery has a number of partners across Canada and the US that can assist in helping to remove and secure your hard drive in preparation for shipping to our main lab location. Visiting your local PC retailer / IT consultant and explaining what happened can often help you in deciding whether or not your hard drive or device needs to be sent in for recovery.  Also, many times a failure can affect the PC itself - in these cases an IT professional may be needed to replace damaged components.
Please feel free to contact us to find out if we have a partner in your area.
If time is of the essence and your primary focus is to recover your data and you are confident that you have assessed the need for off-site recovery services, you can always contact us directly by phone or e-mail. We'll take as much time as necessary to learn what happened and from there do our best to provide you with as much information as possible on our services regarding your specific circumstances.



eazybackup question  When I send in my device to be recovered, where is it travelling to, where will it be worked on and who does the work?

eazybackup question  Where ever you happen to send your device; whether it be to a partner or directly to us, your device will always be worked on and stored at our lab for the duration of our work. Your device will not be removed from our lab other than to be recycled/destroyed, or returned to you.
Each job is usually assigned only one lab-tech in order minimize the "hands-on" element. Assigning a single tech also help to ensure privacy throughout a given job and lessens the chance of any miscommunication or missteps along the way


For clarification on anything here Or to have your question added to our FAQ's,
please call, e-mail or fill in our query form, here



General Cost & Timeline


eazybackup question  What do your services cost?

eazybackup question  Core Data Recovery bases it pricing on the 2 major failure types; Logical and Physical.
Once we've had a chance to speak with you to learn how your device failed and what type of device you have, we'll be able to provide you a "ballpark" idea of both cost and timeline for recovery by either phone or e-mail. From there, if you choose to send your device in fora quick evaluation, we'll be able to learn exactly what happened and from there, provide you an accurate quotation on cost and the time we'll need to complete the job.



eazybackup question  Do you collect any payment up-front?

eazybackup question  We do charge a small evaluation fee which covers some set-up time during the evaluation process. The evaluation fee also covers the cost of return shipping. In addition, if data recovery is achievable, this fee is also worked into the final quotation.
Core Data Recovery is one of the more affordable labs here in Canada and because our services are geared to small/medium sized business as well as home users and families, we've worked at keeping our cost structure affordable and the service level overall, very "consumer friendly".



eazybackup question  How long will it take to recover my data?

eazybackup question  Much like providing an accurate idea of cost, we'll be able to give you a "ballpark" type estimate of turn-around time by phone given more detail on how your device failed, what type of device you have and how much data you need to recover.
Typically Logical type failures tend to be a quicker turn-around, with an average recovery being completed inside of 3-5 days. "http://en.wikipedia.org/wiki/Data_recovery#Physical_damage">Physical type recoveries, because of the potential need for part replacement and/or repair, on average, can be completed inside of 3-8 days.
Having said that, if the recovery of your data is time sensitive, then we'll work with you in trying to complete inside of your time constraints.
**Please read below Or ask about our Direct-Download services in order to get your recovered data back quicker.



Data Recovery; Policy & Procedure



eazybackup question  How do you get my data back to me once its been recovered?

eazybackup question  We have a few easy Target options to choose from:
CDR Shuttle - A Core Data Shuttle Drive is, for all intent and purpose, an external/portable hard drive used as a "Loaner". If you're in a position where you don't have a drive to send in, or have need to purchase a new/replacement hard drive, then a Shuttle Drive might be a good option.
If the use of a Shuttle Drive is decided on for the return of your data, we'll copy the recovered data set to a Shuttle and send it home to you. Keep the Shuttle for 1 week and return it to us when you've got all recovered data successfully copied over to your storage. Upon receiving the Shuttle back, we'll perform a data wipe procedure on the device before putting back into service.
Replacement Drive - A Target drive can either being supplied at the time you send in your failed drive or purchased from Core Data Recovery.
Depending on the amount of data recovered, Core Data stocks everything from smaller thumb drives, on up to standard 2.5" and 3.5" hard drives - available as either a external/portable hard drive or just the hard drive alone.
Direct Download - If you need all or part of your data back quick, then a direct download will help. As the description implies, we'll supply you with a web link to a secure, direct download so that you've got access to you data without having to wait for return shipment.
Generally, because of factors such as download speeds and amount of data being downloaded, we generally reserve direct downloads for time sensitive critical data only. Again, given the amount of recovered data, we prefer to send the bulk of recovered data back by courier.
**Please ask a Core Data representative for more details regarding direct download and Target options.



eazybackup question  Do you repair my old hard drive and return that back to me?

eazybackup question  It is important to stress that, Core Data Recovery or any data recovery lab for that matter will only repair a failed device for the sole purpose of data recovery. Once data recovery has been completed, the source/damaged device is no longer suitable for any type of operation. A failed device that has undergone data recovery will be recycled or destroyed by Core Data Recovery if not requested back by the client on or before the job has been completed.



eazybackup question  I have sensitive data that i am concerned about. What measures do you have in place to protect my privacy concerns

eazybackup question  Core Data Recovery has very stringent privacy policies and procedures in place to ensure that every attempt at recovery we make is not only thorough but secure. - We assign one individual lab-tech to each job that we work with. This practice minimizes what we call the "hands-on" element. Assigning a single tech helps to ensure privacy throughout a given job and lessens the chance of any miscommunication or missteps along the way. When a given job is not being worked on, that job is placed in safe-storage until the lab-tech assigned to that job is able to continue their work.
In a corporate setting or when privacy and content are of primary concern, Core Data will supply NDA and other Privacy Agreements at clients request in order to satisfy these requirements.
**For additional information on locational security and other privacy measures, please contact a Core Data representative - Or feel free to review our Terms & Conditions and Privacy Policy



General Advice



eazybackup question  what type of storage media or hard drive do you recommend?

eazybackup question  Replacement storage media is really a matter of preference, than anything. One important factor to keep in mind is; Bigger (capacity) isn't always Better.
It is not only good to keep quality in mind but also ease of recovery. These days many larger capacity hard drives, from standard spindle hard drives to the newer SSD or Solid State hard drives can be very challenging to repair and consequently very expensive to recover if they should fail.
Mid range capacity hard drives such as 500GB-1TB hard drives are tried and true. Many labs have experience in recovering these devices which means they have become more cost effective to recover.
Again, quality is not in measured in size/capacity but rather in the device itself. Factors such as the application and environment you will be using the hard drive in play a primary role in what type of storage device you should choose. For day to day usage we generally recommend Western Digital Black series hard drives.
**Keep in mind that storing data locally, or on-site is never the most reliable form of storage. Off-site/Cloud data back up is the most reliable way to avoid permanent data loss due to drive failure.
If you're looking for more information on (online/cloud) data backup give us a call directly anytime. Starting your own cloud backup is easier than you think.



eazybackup question  what is the best way of quickly backing my data up?

eazybackup question  The quickest way would be to have a portable or external hard drive that can be used in a pinch. However, quicker isn't always better as most mistakes and data failure happens to those who aren't paying attention. If your data is stored locally and is not backed up off-site or cloud based, then you should always have at least 2 points of backup (redundancy) beside the original - 3 in total.



eazybackup question  when should I start to think starting to backup?

eazybackup question  The best way to make the decision is to assign a value to recreating that data -
What would it cost you in terms of time and money to recreate your data?
If your data was loss, how quickly would you need it back in order to avoid a catastrophe?
Is the data you've lost able to be recreated at all, or is it unique to a project; financial data, photos, etc.

For clarification on anything here Or to have your question added to our FAQ's,
please call, e-mail or fill in our query form, here


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